Returns and Exchange Policy
Return and Exchange Policy
At Chevox, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange policy.
Eligibility for Returns and Exchanges
- You can return or exchange any item within 7 days of receiving your order.
- Items must be:
- Unworn, unwashed, and in original condition.
- With all original tags, packaging, and labels attached.
- Not damaged, stained, or altered in any way.
Non-Returnable Items
- Sale items or products purchased during promotions or clearance events are non-returnable and non-exchangeable.
- Items such as innerwear are non-returnable due to hygiene reasons.
- Custom-made or personalized items cannot be returned or exchanged.
How to Initiate a Return or Exchange
- To start a return or exchange, please email our support team at [email protected] with the following details:
- Order number
- Reason for return or exchange
- Photos of the product (if there is a defect or damage)
- Once your request is approved, we will provide instructions on how to send the item back.
Return Shipping
- For returns: You are responsible for the return shipping costs. Please ensure that the items are packed securely to avoid any damage during transit.
- For exchanges: We offer free exchanges if you are exchanging the product for a different size or color. Shipping for the exchanged item will be covered by Chevox.
Refund Process
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 7-10 business days, and the amount will be credited to your original payment method.
Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or full refund, including shipping costs, after verifying the issue.
Conditions for Rejected Returns/Exchanges
- Returns or exchanges may be rejected if the item shows signs of wear, damage, or alteration.
- Ineligible returns will be sent back to the customer without a refund.
If you have any further questions, please don’t hesitate to reach out to us at [email protected]. We’re here to help make your shopping experience as smooth as possible!